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Enterprise & Operations

Internal Copilot on Private Knowledge

A copilot over internal knowledge that respects the permissions people already have, so it can never surface a document someone was not allowed to open. Answers cite their sources, staleness is visible, and the questions it cannot answer well are the ones it hands to a person.

To first release
2 weeks
Permissions
Per-user
Built with
  • Claude
  • pgvector
  • Next.js
  • OpenTelemetry

The problem

Institutional knowledge is spread across wikis, drives, and chat history. A naive index over all of it becomes a permissions incident on day one, because retrieval ignores who is allowed to see what.

How we would sequence it

  1. 01Mirror source-system permissions into the retrieval layer itself
  2. 02Filter candidates by the asking user before ranking, never after
  3. 03Require citations so every answer is traceable to a document
  4. 04Pilot with one department before any org-wide rollout
  5. 05Log unanswered questions as a content gap backlog

This solution describes our method for a class of problem. It is not a record of a completed client engagement, and the figures above are scope estimates rather than measured results.

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